GENERAL RESORT QUESTIONS
What time is Check-in?
Check-in is 3:00 pm, you may walk onto the resort and enjoy the amenities (beach, restaurant, activities, etc.). Please know that you may not drive on, or go to your site/unit until 3:00 pm.
What time is Check-out?
Check-out time is at 10:00am. Please know that use of the resort after check-out is not permitted.
What is the cancellation policy for my summer vacation?
CANCELLATION FOR A WEEK OR LONGER STAY: 20% of total deposit is non-refundable if cancellation occurs 30 days or more before arrival date. The full deposit is non-refundable if cancellation occurs less than 30 days before arrival date.
CANCELLATION FOR LESS THAN A WEEK: We have a 7-day cancellation policy to receive a full refund with the exception of a $10.00 processing fee.
NO REFUNDS FOR EARLY CHECK OUTS OR NO SHOWS (emergency situations will be reviewed with manager). Point Sebago strongly encourages you to purchase cancellation travel insurance to cover any possible losses.
What is the pet policy?
Two dogs or cats are allowed on campsites located on Yellow, Green Road and Blue Road.
We also offer 14 Cabins that are pet-friendly, #930, #931 & #932 and Birch Circle (sites #201 – #211). All other accommodations do not allow pets. Pets may only be walked on the road in which they reside (Yellow, Green Road, Birch Circle, and Blue Road).
Please know that pets are not allowed on the beach or in any of the common areas.
How many people may I register to my site?
You may have up to 6 people registered to your site. There is an extra person fee for the 5th & 6th person and everyone must be registered at the time of check-in.
May I have visitors?
Visitors are permitted only if you do not exceed the (6) people that are registered at check-in. For example, if you registered a family of 4 upon check-in, you may have 2 visitors. If you registered 5 people at check-in you may only have 1 visitor. Please pre-register all visitors at the Front Desk.
For day visitors, the admission fee is $10 per day.
Are grills provided?
Gas grills are provided at the Island Lodge, site #190, and charcoal grills are provided at all of our Cove Cabins (The Island (#161 – #188) and on #15, #16, #741, #742, #743, & #785). All other accommodations will have a fire pit, but sorry, no grills.
Are kitchen items provided?
All units are equipped with mugs, drinking glasses, small & large plates, bowls, pots, pans, serving spoons, knife block, toaster, coffee maker, microwave, oven, refrigerator, freezer, dish strainer, sponge, dishwashing liquid, paper towel, and bags for trash and recycling. *Coffee and coffee filters are available for sale in the General Store. There are additional chairs and picnic tables available upon request.
Do I need to bring my own linens?
During the summer season linens are provided in ‘Cove’ Cabins, Vacation Homes, Beach Club Cottages; Vacation Cottages. Linens may be added to any ‘Standard’ Cabin rental for $50 per bed and will include, blanket, pillow, sheets & towels. If you would like to add linen packages to your reservation, please notify the reservations department 2 weeks prior to your arrival in order for us to assure that we have them on hand.
All linen packages will be delivered to your site around 6pm on the day that you arrive.
Are linens replaced throughout my stay?
Whether your linens were purchased or provided by Point Sebago, they are not replaced, but we do have a laundry facility on the resort that you may utilize.
Is there daily housekeeping?
Point Sebago will make sure that your unit is cleaned upon your arrival and we will clean it after you depart, but we do not offer a daily housekeeping service.
Do you have laundry facilities?
Yes, we have laundry facilities available for guests. The cost is $2.50-$2.75 per wash depending on the machine size and $2.50 for the dryer. The machines accept both coins and cards.
Can I bring my motorcycle?
Motorcycles are not permitted at Point Sebago. You may certainly bring one if you would like however, it must be parked at the Welcome Center in the overflow parking area. There is a parking fee of $5 a night. At check-in please notify the Front Desk that you have a motorcycle.
How do I rent a golf cart?
As long as you have a reservation at Point Sebago, you may reserve a golf cart. Golf carts are reserved on a first come first serve basis and must be paid (in full) at time of booking. Please know that golf carts do sell out. The cost for a 4-passenger cart for the week is $490 or $75/night, for a 6-passenger cart it is $640 per week or $100/night plus a $200 refundable security deposit. Carts must be reserved for the full length of stay. In order to drive the golf cart, you must be 21 years of age.
Can I bring my own golf cart?
Sorry, for insurance purposes you may not bring up your own golf cart, but we do offer them for rent. Please make sure to make your reservations early for the golf cart rental.