Point Sebago's Most Frequently Asked Questions.

Often times, guests have some of the same questions. We've compiled the most frequent of those, and provided answers below. If you don't find the answer to your question, please let us know and we would be happy to help in anyway possible to make your Point Sebago vacation a memorable and fun experience.

2020 SEASON AND COVID-19 RELATED INFORMATION

When will Point Sebago open?

Golf Course. The golf course opened on May 1 with new play rules and guidelines to align with state and health department recommendations. We have completed the state required checklist and have been cleared for operations.

Resort. The resort can accept reservations from Maine residents for Memorial Weekend. For those joining us early, please understand that the big opening is June 1 and prior to that date, major amenities and activities will not be available.

The state is allowing lodging, resorts and campgrounds to take reservations for in-state residents and out-of-state visitors prepared to quarantine for 14 days upon arrival. Guests will also need to follow any self monitoring and distancing guidelines in place. The state is working on developing other monitoring options to replace the controversial 14-day quarantine for those from out-of-state. We will provide updates as available.

I’d like to rebook my same site for 2021, are we going to still accept reservations for 2021 on May 1 to June 9?

Yes,  you have the opportunity to rebook for the 2021 season between May 1 and through June 9.

When will the golf course open?

The golf course opened on May 1. Below are just some of the steps we are taking to align with state guidelines.

  • Limit golfers one to a cart – if the state allows carts (there are some golf courses opening with walking play only).
  • Groups as long as they maintain social distancing (group size will be determined by state and health guidelines)
  • Encourage walking play
  • Adjusting tee times to ensure social distancing between golfers
  • Leave Flags/Pin in when putting (no touching)
  • Disinfect all available carts prior to and between play
  • Possible removal of golf ball cleaning stations
  • Restaurants and food services will offer pick up only (no groups)
  • Beverage cart will be on course with social distancing and disinfecting process in place

We have a golf package for early May, are we still able to come? What will be available?

The golf course opened on May 1 and currently play is allowed for in-state and out-of-state guests. Out-of-state guests have to completed their 14-day quarantine prior to play. For details, check the state guidelines or feel free to email or call the golf course.

Full Golf Package (meals are typically included in these packages)

  • All meals will be a la cart until we are able to establish the buffet service again. This date will be determined by state social distancing guidelines.

I’m a CSA, am I able to enter the property when I’m here?

 My primary home is in Maine

If you live in the state of Maine, you currently have access to your property, as  you always have. Point Sebago does not oversee the occupancy of your unit. You will also have access to the resort starting Memorial Weekend. We would just kindly remind Vacation Homeowners if you come and go across state lines you must follow the current state order.

My primary home is in a surrounding State

The current  Governor’s order requires a 14-day quarantine upon entering the state.

I’m a Seasonal, when can I have access to my cabin or RV?

Because you have an annual lease, you were allowed to access you cabin/RV on May 1. Please keep in mind, the resort does not open officially until June 1, at which time there will be temporary adjustments to amenity access, resort  facilities, activities, and  food and beverage options. Social distancing guidelines will likely be in place along with other guidelines.

When on site, we’ll simply ask that all Seasonals and guests abide by the governor’s order and the health department guidelines in place at any given time to keep yourselves, as well as your neighbors and resort team members safe. We are required to have security teams on site to enforce the mandate(s). We don’t want to be ‘police,’ so are very hopeful that everyone will self-monitor as needed.

We know these are strange times, but it’s temporary, and we’ll all find new ways to enjoy the summer and weather this situation together.

My primary home is in a surrounding State

Because you have an annual lease, you had access to your unit on May 1. You are required to follow current self-quarantine guidelines. These guidelines have and are changing on a regular basis, so check  https://www.maine.gov for the most updated information.

I am an RVer in the Gas Saver Program; when can I arrive?

Maine Residents will able to access their RV starting Memorial Weekend. Please keep in mind, there will be temporary adjustments to amenity access, resort  facilities, activities, and  food and beverage options.

Social distancing guidelines will likely be in place all season, along with other guidelines. When on site, we’ll simply ask that all Seasonals and guests abide by the governor’s order and the health department guidelines in place at any given time. We are required to have security teams on site to enforce the mandate(s). We don’t want to be ‘police,’ so are very hopeful that everyone will self-monitor as needed.

We know these are strange times, but it’s temporary, and we’ll all find new ways to enjoy the summer and weather this situation together. If you need to make other arrangements for the season, please call Point Sebago reservations at Ph: 800-655-1232.

I purchased the Family Fun Program, what will be included in my package this season?

Much about the Family Fun package is expected to  remain the same with a twist when it comes to the  food and entertainment options. Your Point Sebago team is working on options to create the value you expect – it will be different than we are all used to, but we will do everything we can to make sure your package is of value.

If I make a reservation for this season and decide to cancel for any reason, will there be a cancellation fee? What about my deposit?

Given  the  uncertainty we are all  feeling these days, we are eliminating any cancellation fees for reservations cancelled within 24 hours of your scheduled stay until further notice. If you have to cancel prior to arrival, your deposit will be credited to the source of payment, and no cancellation fee will be applied.

What kind of safety measures is Point Sebago putting in place, so I feel safe in bringing my family to the resort?

We understand how leery people are about traveling these days and the extra attention each of us is paying to all aspects of life to keep those we love safe and healthy. At Point Sebago, safety measures have been put in place for guest check in, we’ve ordered new and additional cleaning products, implemented stringent cleaning protocols, and have revamped activities and entertainment to comply with the new state guidelines. We are working with the state and have completed the required operational checklists for golf courses, marinas, and resorts/campgrounds to ensure we open safely and are following all mandates and guidelines. We will continue to adjust operations as required. Though no one can promise complete safety, the Point Sebago operations team will only operate the resort if all cleaning measures and social distancing protocols are in place and in accordance with CDC and state health guidelines. And, though we know it doesn’t sound very friendly or ‘Point Sebago-like,’ we will have enforcement measures in place to ensure all guests are following social distancing and refraining from gathering in large groups until permitted. Of course, if  guidelines  are lifted, guests  will  need  to manage gatherings according to their own comfort level.

Are guests required to wear a face mask?

The state and health department recommend face masks if you cannot safely social distance. The state does require masks for all resort team members interacting with guests and owners.

Will all of the amenities be open?

The availability of amenities will depend completely on what the CDC and state allows. We are optimistic that we will be able to complete the required state checklist required by the state for approval to open Point Sebago’s primary amenities including the beach. We expect social distancing to be in effect  for  quite  some time  and  are  planning  accordingly.  As  more  details  become available, we will update guests, CSAs and cottage owners through social media, text alerts and email.

Will all of the activities still be offered?

At  Point Sebago Resort, each week during the season we will be practicing our very best social distancing while offering new and creative ways to keep the spirit of Point Sebago alive. There will still be a large variety of activities for guests of all ages. For the safety of each guest, great care has gone into the development of this year’s early season activity schedule to ensure each activity is designed to comply with social distancing guidelines and yet will be FUN for all. If there is a major positive change in the COVID-19 situation, the activities offered will be adjusted accordingly

What about the entertainment schedule, how will that be affected?

There  are  ongoing  plans  to  offer  different  types of entertainment to be  enjoyed from a safe distance, and in smaller groups. As you know, in June and until further notice, none of us can be in groups larger than 50 people. We know this is disappointing, we enjoy our entertainment as much as our guests, but during these times it is the only prudent action. If and when these guidelines change, we have a plan to revisit options and will organize an entertainment  schedule according  to  any new CDC and  state  guidelines – this  will also  depend  largely on available entertainers given short-notice and other logistics. At this time, our three major stage productions are on hold, because they do not meet the socials distancing guidelines laid out by the CDC and state of Maine. We will update at things change.

Will restaurants and bars be open?

The  plan for opening weekend is  to  provide  restaurant  pick-up and delivery. The  menu is  still in the planning stages, but we are pleased with the variety that is expected to be available. We do ask that you be prepared for the service process to be different, as we will need to comply with social distancing and health guidelines.

Will the docks and marina be open?

The docks and marina opened on May 15, which includes dock access. Please expect some delay in assistance due to social distancing requirements. There will be instructional signage and information documents available upon check-in, and any instructions that will be needed prior to arrival will be emailed to the contact information on file. Please be sure we have your most recent email and phone number so we can communicate with you on a timely basis.

I have a dock reserved, when will I be able to launch my boat and tie it at the dock?

The Marina and docks are open as of May 15.  Please follow all health and safety guidelines.

Will there be boats, kayaks and other water sports equipment available?

Point Sebago is working with Moose Landing Marina again this year for management of our boats, kayaks, and other water sports equipment.  Please expect some delay in assistance due to social distancing requirements.

Will the bathhouses be open?

Yes, and they are being thoroughly cleaned often.

Can you provide better details on how the resort will be cleaned and when? (RV sites, Cabins, Tent sites)

We can provide a copy of the state campground and resort checklist, which outlines the operational requirements we are following. We understand how leery people are about travelling these days and our resort team is paying extra attention in all aspects of operations to keep our team members and beloved guests safe. Though no one can promise complete safety, the Point Sebago operations team will only operate the resort if all cleaning measures and social distancing protocols  are in place and in accordance with CDC  and state health guidelines. And, though we know it doesn’t sound very friendly or ‘Point Sebago-like,’ we will have enforcement measures in place to ensure all guests are following social distancing and refraining from gathering in groups of more than 50 people. Of course, if  these guidelines  are lifted, guests will need to manage gatherings according to their own comfort  levels.

Will the Island lodge be available this season?

The lodge will be available. It is an expansive inside and outside accommodation and can easily lodge larger family units and still allow them to follow social distancing requirements.

 I heard that the state is not allowing short term stays in cabins (only self-contained RVs), is that true?

The stay-at-home order did not allow short-term stays at any lodging accommodation in Maine through May 15, this includes RV resorts and campgrounds. RVers who are honoring the stay-at-home order in their RVs were allowed.

Will there be security?

Yes, Point Sebago’s security team will be on site performing their regular duties, as well as additional duties related to COVID-19 requirements. We do want to remind guests that security staff is here to assist you and to do everything they can to ensure your stay at Point Sebago is an enjoyable one, despite the additional guidelines and precautions we must all follow. We are prepared to enforce the new virus related rules; we don’t want to be the COVID-19 ‘police’ and are counting on owners and guests to manage to this temporary new normal. We know our guests love their time at Point Sebago and relish the days spent with Point Sebago friends and family – there’s no doubt in our minds that everyone will be doing their part.

GENERAL RESORT QUESTIONS

What time is Check-in?

During the regular season, June 1 check in is 3:00pm, you may walk onto the resort and enjoy the amenities (beach, restaurant, activities, etc.). Please know that you may not drive on, or go to your site/unit until 3:00pm.

What time is Check-out?

Check-out time is at 11:00am. Please know that use of the resort after check-out is not permitted.

What is the cancellation policy for my summer vacation?

For all reservations: Memorial Day through Labor Day

The cancellation policy has been relaxed until further notice and there will be no cancellation fee if reservations are cancelled within 24 hours of scheduled check in. The normal policy is that cancellations must be received, in writing, at least 45 days prior to arrival to receive a refund (less $25.00 service charge and any non-refundable deposit). No refunds for late arrivals, early departures, or when canceled less than 45 days.

What is the pet policy?

Only 1 dog or cat are allowed on campsites located on Yellow, Green Road and Blue Road.

We also offer 3 Park Homes that are pet-friendly, #930, #931 & #932. All other accommodations do not allow pets. Pets may only be walked on the road in which they reside (Yellow, Green Road, and Blue Road).

Please know that pets are not allowed on the beach or in any of the common areas.

How many people may I register to my site?

You may have up to 6 people registered to your site, but no more than 4 adults (21+). There is an extra person fee for the 5th & 6th person and everyone must be registered at time of check-in.

May I have visitors?

Visitors are permitted only if you do not exceed the (6) people that are registered at check-in. For example, if you registered a family of 4 upon check-in, you may have 2 visitors. If you registered 5 people at check-in you may only have 1 visitor. Please pre-register all visitors at the Front Desk.

For day visitors, the admission fee is $10 per day, plus a $20 refundable deposit which will be refunded as long as they depart by 8pm.

For overnight visitors, the admission fee is $20 per day, plus a $20 refundable deposit which will be refunded as they depart by 11am the following day.

Are grills provided?

Gas grills are provided at the Island Lodge, site #190 and charcoal grills are provided at all of our Cove Cabins (The Island (#161 – #188) and on #15, #16, #741, #742, #743, & #785). All other accommodations will have a fire pit, but sorry, no grills.

Do I need to bring my own linens?

During the summer season linens are provided in ‘Cove’ Cabins, Vacation Homes, Beach Club Cottages; Vacation Cottages. Linens may be added to any ‘Standard’ Cabin rental for $26 per bed and will include, blanket, pillow, sheets & towels. If you would like to add linen packages to your reservation, please notify the reservations department 2 weeks prior to your arrival in order for us to assure that we have them on hand.

All linen packages will be delivered to your site by 6pm on the day that you arrive.

Are linens replaced throughout my stay?

Whether your linens were purchased or provided by Point Sebago, they are not replaced.

Please know that we do have a laundry facility on the resort that you may utilize or you may purchase additional linen packages at $26 per bed or additional towel packages at $13 and they will be delivered to your site.

Is there daily housekeeping?

Point Sebago will make sure that your unit is cleaned upon your arrival and we will clean it after you depart, but we do not offer a daily housekeeping service.

Can I bring my motorcycle?

Motorcycles are not permitted at Point Sebago. You may certainly bring one if you would like however, it must be parked at the Welcome Center in the overflow parking area. There is a parking fee of $3 a night. At check-in please notify the Front Desk that you have a motorcycle.

How do I rent a golf cart?

As long as you have a reservation at Point Sebago, you may reserve a golf cart. Golf carts are reserved on a first come first serve basis and must be paid (in full) at time of booking. Please know that golf carts do sell out. The cost for the week is $400 or $65/night and they must be reserved for the full length of stay. In order to drive the golf cart, you must be 21 years of age.

Can I bring my own golf cart?

Sorry, for insurance purposes you may not bring up your own golf cart, but we do offer them for rent. Please make sure to make your reservations early for the golf cart rental.

When can I book my reservations for the following year?

Point Sebago always offers a ‘Grandfathering’ period in which you can book your same site & dates for the following year. This is always done the first week in May and goes until mid-June. After the ‘Grandfathering’ period has ended reservations will open up for anyone to reserve. Please call the reservations department at (800) 655-1232 for more details.

What is Express Registration?

Express check-in is offered during all Saturday Check-ins starting on July 4th through August 29th. Anyone can partake in express as long as their reservation is paid in full 2 weeks prior to their arrival date. Express does not allow you to check-in to your site prior to 3:00pm, but rather allows you to have a speedier check-in process. You will be greeted outside of the Welcome Center by a Front Desk Clerk, who will give you your ‘Welcome Packet’ for your arrival.

Point Sebago strongly encourages first-time guests to not partake in the express check-in process. It allows us to spend more time with you for questions during your check-in process.

What activities and/or entertainment events do I need to sign up for in advance?

For all children day camps and activities, advance registration is not needed until your family arrives. However, sign up for camps and playhouse is highly recommended once you arrive. The camps and playhouse do tend to fill up for attendance and sign-ups cannot occur unless you are already here on the resort. Sign up is done at Guest Hub located in Sebago Square.

For many of our entertainment events (Comedy Club, Chippy & the Gang’s Welcome Show, Chippy’s Hotcake Hoopla and other shows) we may sell out on certain dates in the Summer. Point Sebago strongly recommends purchasing your tickets in advance and you may do so on our website.